A valid credit card or debit card is required to reserve your reservation. A 50% NON-REFUNDABLE deposit in order to book a party. There will be a $50 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
Birthday Parties and Special Events: a 50% non-refundable deposit is
required to book a birthday party or special event. If you cancel your event you will forfeit the full deposit. If you reschedule your party or special event no later than 72 hours prior to your event, we will work with you to find the best possible day for free. Weather: If the weather causes the facility to close, your party will be re-scheduled. No refunds will be given due to weather closures.
All sales are final. No refunds will be given for any reason, including non-usage.
Cyber Game Truck is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
Our general service area is a 30-mile radius from Auburn, AL. There are no travel fees for the first 30 miles but, must add a fuel surcharge fee when we travel beyond 30 miles to an event. See our Service Area page for coverage areas.
The Cyber Game Truck mobile game theater is designed for all types of weather conditions. The Game Theater is insulated, and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or other strong weather event) please contact us to begin the rescheduling.
Cyber Game Truck does always require a parent or responsible adult to be present inside or just outside of the trailer. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
Neither Cyber Game Truck nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients or guests. Neither Cyber Game Truck nor its employees assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
Cyber Game Truck does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may use these on our Facebook page or our web site. If you do not want our Game Coach taking these pictures or posting them on Facebook or our web site, please notify the Game Coach prior to the start of the party.
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimeswe park on your neighborhood streets, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is long and we will need a minimum of 65 feet of space to maneuver and park. Additionally, our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off a hardened surface.
VIDEO GAME RATINGS:
Our Game Coach will not play any “M” rated or higher game in the video game theater without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.
By Submitting Payment, you agree to these terms.